⏳Scopes and SLAs
Understanding what is within scope and what timeframes to expect
Your Support Scope
Subject to change
*Critical means that the website has been hacked, payments are not working, and it's causing some level of financial or reputational harm to your business.
If you want to go up a scope here are my bank details to set up a standing order for the at least the minimum for that scope range.
Here are my bank account details at Starling Bank. Name: David Jenner Account Number: 49982751 Sort Code: 608371
Scopes and SLA
The low down on what is included within each scope.
Office hours = Monday - Friday / Before 5 pm
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